COVID-19-FAQS

To our Loyal Customers and Global Community, SABRACADABRA remains firm in our prioritization of the health and well-being of our community. We are maintaining regular business operations and our primary objective throughout this period is to ensure we maintain our quality of service at all levels.

Our website remains open, should you choose to shop with us. Our dedicated customer service team is hard at work to ensure any questions you may have along the way are quickly answered, please do not hesitate to support@sabracadabra.com

Order Processing

SABRACADABRA is currently fulfilling all eligible orders at this time. You will receive an automatic confirmation email after you place your order.

Shipping

After placing your order, please allow up to 3 business days for your items to ship. Once an order has been placed, it cannot be modified or cancelled.

You will receive an email notification with tracking information once your order ships. All orders are shipped UPS ground. SABRACADABRA is not responsible for items lost, damaged or stolen in transit. All risks associated are assumed by the courier.

Please note, SABRACADABRA does not ship on weekends and major holidays. All items marked as final sale are not eligible for cancelation, return or exchange.

Returns

We are currently extending returns and exchanges within 20 days of the order delivery date. If you are unable to meet this requirement, please contact us in advance.

Once your return arrives to our facility, please allow for it to be processed within 7 days during this time. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If SABRACADABRA determines that any products are not in original condition a refund or exchange will not be granted and the items will be shipped back to you.

To initiate a return or an exchange, please contact support@sabracadabra.com

International orders are not eligible for exchange.

Contact Us

If you have any questions, please do not hesitate to contact our customer service team at support@sabracadabra.com

Please allow up to 72 hours for a response as we are experiencing a high volume of inquiries. Our business hours are from Monday through Friday 10am – 6pm PST.

We are all in this together.