LEGAL NOTICES

1. GENERAL INFORMATION

SABRACADABRA LTD (“SABRACADABRA”, “we”, “us”) is committed to offering products of the highest quality. This Return and Exchange Policy explains the conditions under which you may return, exchange or request assistance regarding items purchased through our official channels.

This policy applies to purchases made through our website and any additional channels we may activate in the future. Certain products or campaigns may be subject to additional rules, which will be communicated at the time of purchase.

Your statutory rights under applicable consumer law (including the UK Consumer Rights Act, EU Consumer Rights Directive, and mandatory protections in your country of residence) remain unaffected.

2. RETURN PERIOD

Unless otherwise stated, clients are entitled to return eligible products within:

14 days from the date of delivery for UK, EU, and EEA residents.

7 days from the date of delivery for mainland China residents.

A reasonable return window defined by the mandatory laws of your region for clients outside the UK/EU.

Once your return or exchange request has been approved, the product must be shipped back to us within 14 calendar days of the approval date.

Products must meet all conditions described in this policy. We reserve the right to refuse late returns where mandatory laws do not require acceptance.

3. CONDITIONS FOR RETURNS

• be returned within the applicable return period and in a single shipment for the same order, where reasonably possible.

• be unused, unworn, unwashed and without alteration, including on fabrics, linings and finishes.

• include all original protective packaging, labels, hangtags, seals, authenticity cards, accessories, spare parts, dust bags and boxes, in an undamaged condition.

• show no signs of wear, including on fabric, leather, metal components, closures, soles, embellishments or hardware.

• be returned in the original branded packaging placed inside suitable outer packaging to protect the product during transit.

• include the original invoice or proof of purchase, or any equivalent documentation accepted by us.

Products that are damaged, used, altered, incomplete, soiled or returned without required components or documentation may be refused or accepted only with a partial refund or store credit, as permitted by law.

4. NON-RETURNABLE ITEMS

• intimate apparel, bodysuits, swimwear or similar items once the protective seal or hygienic liner is removed or tampered with.

• earrings, piercings and any jewellery intended for body penetration.

• fragrances, cosmetics or products sealed for hygiene or health protection once opened or unsealed.

• personalised, customised, engraved or made-to-order items.

• any item designated as final sale or not eligible for return at checkout or in the order confirmation.

This list may be updated based on evolving product categories and mandatory legal requirements.

5. EXCHANGES

Where available in your region, and subject to stock and eligibility, we may offer an exchange instead of a refund.

Exchanges are generally limited to like-for-like items, meaning the same product reference in a different size or, where applicable, a different colour of the same style at the same price.

If the requested item for exchange is not available, we will process a refund instead, in accordance with this Policy and applicable law.

In some regions, exchanges may not be operationally available. In such cases, you may be asked to return the eligible product for a refund and place a new order separately for the replacement item.

6. RETURN PROCESS

• Submit a return request through your SABRACADABRA account or via the link or instructions included in your shipment confirmation or order page.

• Carefully follow the return instructions for packaging, labelling and pickup or drop-off, including any return authorisation number or label provided by us.

• Use the approved carrier and method indicated in your return instructions to ensure tracking, proof of shipment and appropriate insurance where applicable.

We are not responsible for returns sent using non-approved methods or carriers until the product is physically received and registered by our logistics partner, except where mandatory consumer law provides otherwise.

7. REFUNDS

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your return.

Approved returns will be refunded to the original payment method for the purchase price, excluding any non-refundable shipping, customs or handling fees unless required by law.

Refund processing time may vary depending on your payment provider and region.

If a returned product does not meet the required conditions, we may return it to you at the same address used for the original order, offer a partial refund or store credit, or decline the refund where permitted by law.

8. DEFECTIVE OR NON-CONFORMING ITEMS

If you believe the product you received is defective, damaged on arrival or does not conform to your order, please contact us as soon as possible using the Contact page and, where possible, within a reasonable time after discovery of the issue.

You may be asked to provide photos and a description of the issue. If the product is confirmed as defective or non-conforming, we will offer a repair, replacement, exchange or refund as required by applicable consumer law.

This section operates in addition to, and not in place of, your mandatory statutory rights regarding defective products in your country of residence.

9. GIFTS

If you received an item as a gift, returns will normally be processed to the original method of payment and in favour of the original purchaser, unless local law requires otherwise.

Where operationally possible and permitted by law, we may offer the recipient an exchange or store credit instead of a refund to the original purchaser.

10. CONTACT

If you need assistance with returns, exchanges or product issues, please contact us via our Contact page.